Shipping, Returns & Warranties
Shipping, Returns & Warranties
For any questions related to a product or a purchase or a delivery, please feel free to e-mail us anytime at firstname.lastname@example.org
We shall respond within 24 hours of receiving the mail.
You can call us at 1800 1234 414 any time between 10 am to 6 pm Monday-Saturday
Corporate Enquiries and Bulk Orders
For corporate enquiries, you can mail us at email@example.com or call on 1800 1234 414
What is the mode of shipping?
First Flight couriers (http://www.firstflight.net) and India Post (http://www.indiapost.gov.in).
What is the average shipping duration?
Approximately 3-5 days (excluding Saturdays, Sundays and local or national public holidays) depending upon your location in India.
Do you charge anything extra for shipping or for COD orders? Do I have to pay any extra tax or octroi?
No. The price that you see on the website is the price that you pay.
Do you deliver at all the locations across India?
For pre-paid orders we deliver at all the pin codes in India. For COD orders we currently deliver at more than 5000 pin codes. The COD pincode list is constantly updated, and after the order is placed, a call from our call centre confirms whether our logistics partner delivers at the specific pincode.
Can you deliver at a preferred time?
You can mention your preferred time at the time of placing your order. First Flight personnel generally call up before any delivery and a convenient delivery time can be arranged at that time. Please note that for orders sent through India Post, this facility is not available.
Can I track my order online?
Yes. Once the order is shipped, the tracking ID is uploaded and you can track it online by logging into “my account” section.
I was not at home/office when the order arrived! What do I do?
Please call up on the number provided on the “missed you’ intimation slip. You can also call us up on 1800 1234 414 or send an e-mail at firstname.lastname@example.org
I have specific instructions relating to delivery of my order. What do I do?
You can either call us up on 1800 1234 414 before placing the order or mention your instructions in the “message box” available at the time of placing your order online.
Do you deliver outside India?
Presently we do not deliver outside India. However, we plan to start this service soon.
We have a no question asked 72 hour return policy. If for some reasons you are not satisfied with the product you receive you can just call or write an email to us and we'd issue you the refund or exchange the product for any other product of your choice. However do note, the product needs to be in condition in which it was received and all the product tags, packaging should be in tact.
Can I cancel my order after making a payment?
Yes. For any cancellation you need to call on 1800 1234 414 or send an e-mail to email@example.com. However, an order can be cancelled only before it is shipped out.
If I have cancelled my order, how shall I get the refund?
The transfer shall be initiated through online bank transfer. Since the same is third party system dependant, a refund takes upto 15 working days. We request your patience during this period.
What if I receive a damaged product?
Please accept the product from the courier and call on 1800 1234 414 immediately. Depending on your preference, we will either replace the product or process a refund.
Can I return any product if I have just changed my mind?
If there is anything that does not fit your requirement or if there is a manufacturing defect or any product stops working without any misuse and is covered under warranty, we shall be more than happy to replace it at our cost. For the same, you need to call on 1800 1234 414 and send the product to us at your cost. The cost of re-delivering the product shall be borne by us.
What warranties do the products have?
Different products have different warranties. Kindly check the product pages for specific information. If you are in doubt or want to ask further questions, please do not hesitate to call on 1800 1234 414 or send a mail at firstname.lastname@example.org